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Customer Technical Support Satisfaction

What was your main reason for contacting technical support at Schneider Electric Sensor Competency Center?
 
How did you contact Technical Support?
Telephone
E-mail
Fax
Other   
 
PLEASE TELL US HOW MUCH YOU AGREE OR DISAGREE WITH THE FOLLOWING STATEMENTS?
 
The amount of time I had to wait to speak with a technical support staff member was too long.
Strongly disagree
Disagree
Undecided
Agree
Strongly agree
 
The technical support staff was courteous.
Strongly disagree
Disagree
Undecided
Agree
Strongly agree
 
The technical support staff was knowledgeable.
Strongly disagree
Disagree
Undecided
Agree
Strongly agree
 
The technical support staff was helpful.
Strongly disagree
Disagree
Undecided
Agree
Strongly agree
 
The technical support staff was easy to understand.
Strongly disagree
Disagree
Undecided
Agree
Strongly agree
 
The technical support staff was able to help me solve my problem quickly?
Strongly disagree
Disagree
Undecided
Agree
Strongly agree
 
Was your problem resolved by the technical spport staff member you spoke with or were you transferred to another staff member?
Resolved by initial contact
Transferred to another staff member
Problem not resolved
 
Was your problem resolved on the first contact to the technical support or was additional support contact required?
Resolved on first contact
Required more than one contact
Problem not resolved
 
Overall, how would you rate the quality of the assistance you received from technical support?
Very poor
Poor
Good
Very good
Excellent
 
Overall, how would you rate your satisfaction with the technical support services you received?
Very dissatisfied
Dissatisfied
Satisfied
Very Satisfied
 
Do you have any suggestions for improvement of our technical support services?

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