Support & Service


Frequently Asked Questions (FAQ)

What types of sensors does the SCC support?

The SCC supports all Schneider Electric, Hyde Park and Telemecanique brand photoelectric, inductive, ultrasonic, capacitive sensors, pressure switches, float switches, limit switches and RFID.

If I have questions about sensors not made by Telemecanique or Hyde Park, can I call the SCC for help?

Yes, our product support team will be able to cross reference other brands of sensors to Schneider Electric, Hyde Park or Telemecanique sensors, pressure switches and limit switches.

Who can use the SCC?

Anyone can use the SCC from OEMs, End users, Installers, Distributors or anyone using sensors needing assistance.

How do I contact the SCC?

For non-technical general questions such as price and delivery, you can call the Level I Support Center or CIC. The number is 1-888-Square D (778-2733). For technical help, please call the SCC directly at 1-800-435-2121. You may also send an email with your inquiry to help@sesensors.com.

When is the SCC open?

The SCC is open from 8 a.m. to 6 p.m. ET, Monday through Friday.

Can the SCC help with warranty issues?

Yes. SCC team members will gladly assist with warranty issues.

Should users and OEMs still contact their local sales representative for application and service support?

Users and OEMs may continue to contact their local sales representative for support. They also may contact the SCC for assistance.

How do I know what sensor will work for my application?

The SCC has trained technical support personnel as well as field sales engineers who will evaluate your application needs and recommend products accordingly.

Contact the SCC

How can I get field service for my sensor?

Call the SCC at 1-800-435-2121. SCC team members will gladly help you to locate a service professional in your area.

May I order sensors directly through the SCC?

The sales order process has not changed. Sensors, limit switches and pressure switches are sold through distribution. You can find a distributor in your area by clicking here.

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